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Service Management

Run your business from a single application. Our integrated tool makes it easy to manage your provider network and customer communications all in one place.

Service Management

  • Certifications
  • Eligibility ranking
  • Performance based selection
  • Customer communications
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Scheduling

Take charge of your workflow. Select, schedule and manage your techs in real-time with one easy tool that tracks progress from start to finish.

Scheduling

  • Optimization
  • Guided workflows
  • Real-time Status
  • Part & Claim integration
  • Scheduling availability
  • Performance based selection
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Communications

Simplify your communications. Enhanced tools allow customers to schedule and confirm appointments, as well as track their technician’s arrival.

Communications

  • Integrated parts network
  • Inventory management
  • Order management
  • Part tracking
  • Cost controls
  • Reduce time constraints
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Parts

Streamline your parts. Our powerful tool reduces time constraints for quicker turn times. Real-time status simplifies ordering, tracking and inventory management.

Parts

  • Entitlement
  • Automated processing
  • Real-time adjudication
  • Customize & configure rules
  • Exception management
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Claims

Enhance control of claims. From automated processing to real-time adjudication, managing your claims workflow has never been easier.

Claims

  • Performance data
  • Parts usage data
  • Financials
  • Scorecards
  • Dashboards
  • Lifecycle View
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Analytics

Get real-time visibility into your customers, technicians and claims. Dive deeper on key business processes with customized reports.

Analytics

  • Manufacturing
  • Home Warranty
  • Retail
  • Mobile
  • Repair Providers
  • and more

Highly scalable. Global solution.

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83,310,040

Jobs

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158,606,204

Claims

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1,768,543,078

Annual transactions

Industries we serve

  • Manufacturing
  • Home Warranty
  • Retail
  • Mobile
  • Repair Providers
  • and more

Your business. Connected.

Whether you’re a service administrator or service provider, you can grow your business with the power of ServiceBench. This robust tool has what you need to connect your entire network, streamline your processes, and increase your productivity in one convenient, end-to-end tool.

Service Administrators

Service Providers

Your network. Mobilized.

Power up your techs. Armed with the ServiceBench mobile app, your techs can quickly process onsite jobs with ease. You control configurable, dynamic processes to guide their workflow and ensure each job is done right the first time.

No internet? No problem.

You can work all of your jobs offline too!

Our Clients

It is good that you keep delivering value added new features. You guys have a very good tool for service companies.

Jay Griffith, Owner Appliance Medic

It is inexpensive compared to the other systems. I am very, very happy to use this at this price. It is perfect for a small company like mine and it has everything I need. I love it.

Vadym Khavrun, Owner All Brand Appliance Repair